Switching off Auto Ship
The only thing on this dashboard that bills a second time is Auto Ship, and only when you switched it on at checkout. Switching it off costs nothing and you owe us no reason.
Three ways to switch it off
The ready-made email. The control below starts a message in your mail program, already addressed to us with the stop request written out. Type in the address you shopped with and press send.
A message in your own words. Write to support@neatvitals.com from whatever address suits you. Include your order number. Lost it? The email used at checkout works too, and we find the right Auto Ship.
A phone call. Ring (833) 562-0078 on a weekday (Monday to Friday) during desk hours, which open at 9 AM and close at 5 PM ET.
How close to billing you can leave it
If the request lands at least 24 hours before the next billing date, no charge follows on that date. Leave it later and a box may already be packed; contact us anyway, mention the date is close, and we will find the fair fix together.
Your confirmation
Every stop is answered in writing, by email, telling you it is done. Keep that email with your records.
Bought once, no Auto Ship?
Then there is nothing running to switch off: a one-time order is billed once. If you want a one-time order changed or held back before it ships, write or call right away and we will attempt to halt it in time.
Who stands behind this manual and every sale made through it: ChadVendor Digital LLC d/b/a Neat Vitals, 4539 Bartelt Rd #1007, Holiday, FL 34690, United States. Neat Vitals, the trading name, heads every Neat Vitals receipt. Charges appear on your statement as NEAT VITALS.